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double fines

margoduncan
Good afternoon,

Recently we have some patrons that are being double charged fines.  It looks like when the item is turned in, the accruing fine (FU) remains and a fine (F) for the same amount is added as a second line. It doesn't appear to be happening to all patrons and I cannot determine a pattern.

We are on version 18.11.02.

Has anyone had this problem?  Or any suggestions where to start looking?

Thank you!
Margo

Margo Duncan, MLS
Head of Library Systems
Robert R. Muntz Library
The University of Texas at Tyler
903.566.7174 | [hidden email]<mailto:[hidden email]>

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Re: double fines

Katrin Fischer-2
Hi Margo,

I am not aware of any known bugs that fit your description. :(

Maybe it could help to see the 2 lines in accountlines (F and FU) and
compare these.

Do you have |CalculateFinesOnReturn enabled?|

|Katrin
|


On 10.04.19 20:01, Margo Duncan wrote:

> Good afternoon,
>
> Recently we have some patrons that are being double charged fines.  It looks like when the item is turned in, the accruing fine (FU) remains and a fine (F) for the same amount is added as a second line. It doesn't appear to be happening to all patrons and I cannot determine a pattern.
>
> We are on version 18.11.02.
>
> Has anyone had this problem?  Or any suggestions where to start looking?
> Thank you!
> Margo
>
> Margo Duncan, MLS
> Head of Library Systems
> Robert R. Muntz Library
> The University of Texas at Tyler
> 903.566.7174 | [hidden email]<mailto:[hidden email]>
>
> _______________________________________________
> Koha mailing list  http://koha-community.org
> [hidden email]
> https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________
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[hidden email]
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Re: double fines

vikram zadgaonkar-2
Hi,
I am also facing same problem. I have enabled calculate fine on return.


On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer, <[hidden email]>
wrote:

> Hi Margo,
>
> I am not aware of any known bugs that fit your description. :(
>
> Maybe it could help to see the 2 lines in accountlines (F and FU) and
> compare these.
>
> Do you have |CalculateFinesOnReturn enabled?|
>
> |Katrin
> |
>
>
> On 10.04.19 20:01, Margo Duncan wrote:
> > Good afternoon,
> >
> > Recently we have some patrons that are being double charged fines.  It
> looks like when the item is turned in, the accruing fine (FU) remains and a
> fine (F) for the same amount is added as a second line. It doesn't appear
> to be happening to all patrons and I cannot determine a pattern.
> >
> > We are on version 18.11.02.
> >
> > Has anyone had this problem?  Or any suggestions where to start looking?
> > Thank you!
> > Margo
> >
> > Margo Duncan, MLS
> > Head of Library Systems
> > Robert R. Muntz Library
> > The University of Texas at Tyler
> > 903.566.7174 | [hidden email]<mailto:[hidden email]>
> >
> > _______________________________________________
> > Koha mailing list  http://koha-community.org
> > [hidden email]
> > https://lists.katipo.co.nz/mailman/listinfo/koha
> _______________________________________________
> Koha mailing list  http://koha-community.org
> [hidden email]
> https://lists.katipo.co.nz/mailman/listinfo/koha
>
_______________________________________________
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[hidden email]
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Re: double fines

Arturo Longoria
Our library (on version 18.05.10) has also experienced double fines. We also cannot figure out what the pattern is! The last time it happened, a patron had 2 items go into "Long Overdue (Lost)" status (which is done automatically by the long overdue cron job). They had already accrued their max fines. Upon return a few weeks later, the fines were doubled up.

We also have CalculateFinesOnReturn enabled and suspect that may be the cause? I hesitate to turn it off, though, as I don't understand what the repercussions might be.

And we have also had other instances that seem similar (items go Long Overdue/Lost and have accrued max fines) but upon return, they do not double up on fines.

I'm not sure what other info may be helpful for debugging, but I'd be happy to provide anything I can.


Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
www.sll.texas.gov

-----Original Message-----
From: Koha <[hidden email]> On Behalf Of vikram zadgaonkar
Sent: Sunday, April 14, 2019 21:02
To: Fischer, Katrin <[hidden email]>
Cc: koha list <[hidden email]>
Subject: Re: [Koha] double fines

Hi,
I am also facing same problem. I have enabled calculate fine on return.


On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer, <[hidden email]>
wrote:

> Hi Margo,
>
> I am not aware of any known bugs that fit your description. :(
>
> Maybe it could help to see the 2 lines in accountlines (F and FU) and
> compare these.
>
> Do you have |CalculateFinesOnReturn enabled?|
>
> |Katrin
> |
>
>
> On 10.04.19 20:01, Margo Duncan wrote:
> > Good afternoon,
> >
> > Recently we have some patrons that are being double charged fines.  
> > It
> looks like when the item is turned in, the accruing fine (FU) remains
> and a fine (F) for the same amount is added as a second line. It
> doesn't appear to be happening to all patrons and I cannot determine a pattern.
> >
> > We are on version 18.11.02.
> >
> > Has anyone had this problem?  Or any suggestions where to start looking?
> > Thank you!
> > Margo
> >
> > Margo Duncan, MLS
> > Head of Library Systems
> > Robert R. Muntz Library
> > The University of Texas at Tyler
> > 903.566.7174 | [hidden email]<mailto:[hidden email]>
> >
> > _______________________________________________
> > Koha mailing list  http://koha-community.org [hidden email]
> > https://lists.katipo.co.nz/mailman/listinfo/koha
> _______________________________________________
> Koha mailing list  http://koha-community.org [hidden email]
> https://lists.katipo.co.nz/mailman/listinfo/koha
>
_______________________________________________
Koha mailing list  http://koha-community.org [hidden email] https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________
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Re: double fines

Caroline Cyr-La-Rose
In reply to this post by vikram zadgaonkar-2
I've noticed this in the past too. I always tell administrators to
choose EITHER

  * finesMode set to "Calculate and charge", with fines.pl set to run
    nightly, OR
  * CalculateFinesOnReturn set to "Do"

Both turned on always gave me trouble. I thought it was meant to be a
choice between calculating fines nightly with the cron or calculate on
return.

Caroline


On 19-04-14 22 h 02, vikram zadgaonkar wrote:

> Hi,
> I am also facing same problem. I have enabled calculate fine on return.
>
>
> On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer, <[hidden email]>
> wrote:
>
>> Hi Margo,
>>
>> I am not aware of any known bugs that fit your description. :(
>>
>> Maybe it could help to see the 2 lines in accountlines (F and FU) and
>> compare these.
>>
>> Do you have |CalculateFinesOnReturn enabled?|
>>
>> |Katrin
>> |
>>
>>
>> On 10.04.19 20:01, Margo Duncan wrote:
>>> Good afternoon,
>>>
>>> Recently we have some patrons that are being double charged fines.  It
>> looks like when the item is turned in, the accruing fine (FU) remains and a
>> fine (F) for the same amount is added as a second line. It doesn't appear
>> to be happening to all patrons and I cannot determine a pattern.
>>> We are on version 18.11.02.
>>>
>>> Has anyone had this problem?  Or any suggestions where to start looking?
>>> Thank you!
>>> Margo
>>>
>>> Margo Duncan, MLS
>>> Head of Library Systems
>>> Robert R. Muntz Library
>>> The University of Texas at Tyler
>>> 903.566.7174 | [hidden email]<mailto:[hidden email]>
>>>
>>> _______________________________________________
>>> Koha mailing list  http://koha-community.org
>>> [hidden email]
>>> https://lists.katipo.co.nz/mailman/listinfo/koha
>> _______________________________________________
>> Koha mailing list  http://koha-community.org
>> [hidden email]
>> https://lists.katipo.co.nz/mailman/listinfo/koha
>>
> _______________________________________________
> Koha mailing list  http://koha-community.org
> [hidden email]
> https://lists.katipo.co.nz/mailman/listinfo/koha
> --
> Caroline Cyr La Rose, M.L.I.S.
> Librarian | Product Manager
>
> Phone: 1-833-465-4276, ext. 221
> [hidden email]
> <mailto:[hidden email]>
>
> INLiBRO | Document Technologies Specialists | www.inLibro.com
> <http://www.inLibro.com>
_______________________________________________
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Re: double fines

MartinRenvoize
For those experiencing this issue, how often are you running fines.pl and
what sort of overdues numbers are we talking about, does the job take
minutes or hours to run to completion? It feels like we may have a race
condition somewhere here.

We do have a number of customers here with the fines job running nightly
and the finesMode set to `Calculate and charge` along with
CalculateFinesOnReturn set to `Do` and none have reported this issue to
date that I'm aware of.

*Martin Renvoize*

<https://www.ptfs-europe.com>

Development Team Manager





*Phone:* +44 (0) 1483 378728

*Mobile:* +44 (0) 7725 985 636

*Email:* [hidden email]

*Fax:* +44 (0) 800 756 6384


www.ptfs-europe.com







Registered in the United Kingdom No. 06416372   VAT Reg No. 925 7211 30

The information contained in this email message may be privileged,
confidential and protected from disclosure. If you are not the intended
recipient, any dissemination, distribution or copying is strictly
prohibited. If you think that you have received this email message in
error, please email the sender at [hidden email]



On Mon, 15 Apr 2019 at 22:44, Caroline Cyr-La-Rose <
[hidden email]> wrote:

> I've noticed this in the past too. I always tell administrators to
> choose EITHER
>
>   * finesMode set to "Calculate and charge", with fines.pl set to run
>     nightly, OR
>   * CalculateFinesOnReturn set to "Do"
>
> Both turned on always gave me trouble. I thought it was meant to be a
> choice between calculating fines nightly with the cron or calculate on
> return.
>
> Caroline
>
>
> On 19-04-14 22 h 02, vikram zadgaonkar wrote:
> > Hi,
> > I am also facing same problem. I have enabled calculate fine on return.
> >
> >
> > On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer, <[hidden email]>
> > wrote:
> >
> >> Hi Margo,
> >>
> >> I am not aware of any known bugs that fit your description. :(
> >>
> >> Maybe it could help to see the 2 lines in accountlines (F and FU) and
> >> compare these.
> >>
> >> Do you have |CalculateFinesOnReturn enabled?|
> >>
> >> |Katrin
> >> |
> >>
> >>
> >> On 10.04.19 20:01, Margo Duncan wrote:
> >>> Good afternoon,
> >>>
> >>> Recently we have some patrons that are being double charged fines.  It
> >> looks like when the item is turned in, the accruing fine (FU) remains
> and a
> >> fine (F) for the same amount is added as a second line. It doesn't
> appear
> >> to be happening to all patrons and I cannot determine a pattern.
> >>> We are on version 18.11.02.
> >>>
> >>> Has anyone had this problem?  Or any suggestions where to start
> looking?
> >>> Thank you!
> >>> Margo
> >>>
> >>> Margo Duncan, MLS
> >>> Head of Library Systems
> >>> Robert R. Muntz Library
> >>> The University of Texas at Tyler
> >>> 903.566.7174 | [hidden email]<mailto:[hidden email]>
> >>>
> >>> _______________________________________________
> >>> Koha mailing list  http://koha-community.org
> >>> [hidden email]
> >>> https://lists.katipo.co.nz/mailman/listinfo/koha
> >> _______________________________________________
> >> Koha mailing list  http://koha-community.org
> >> [hidden email]
> >> https://lists.katipo.co.nz/mailman/listinfo/koha
> >>
> > _______________________________________________
> > Koha mailing list  http://koha-community.org
> > [hidden email]
> > https://lists.katipo.co.nz/mailman/listinfo/koha
> > --
> > Caroline Cyr La Rose, M.L.I.S.
> > Librarian | Product Manager
> >
> > Phone: 1-833-465-4276, ext. 221
> > [hidden email]
> > <mailto:[hidden email]>
> >
> > INLiBRO | Document Technologies Specialists | www.inLibro.com
> > <http://www.inLibro.com>
> _______________________________________________
> Koha mailing list  http://koha-community.org
> [hidden email]
> https://lists.katipo.co.nz/mailman/listinfo/koha
>
_______________________________________________
Koha mailing list  http://koha-community.org
[hidden email]
https://lists.katipo.co.nz/mailman/listinfo/koha
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Re: double fines

Arturo Longoria
Our fines.pl job runs daily, but we don't have much circulation, so while I don't have the numbers on hand (since our Koha is managed by ByWater Solutions), I can't imagine it runs longer than a few minutes.

If this happens again or if I can detect some kind of pattern, I can provide an update to this thread.

Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
www.sll.texas.gov

-----Original Message-----
From: Koha <[hidden email]> On Behalf Of Renvoize, Martin
Sent: Tuesday, April 16, 2019 02:42
To: Koha <[hidden email]>
Subject: Re: [Koha] double fines

For those experiencing this issue, how often are you running fines.pl and what sort of overdues numbers are we talking about, does the job take minutes or hours to run to completion? It feels like we may have a race condition somewhere here.

We do have a number of customers here with the fines job running nightly and the finesMode set to `Calculate and charge` along with CalculateFinesOnReturn set to `Do` and none have reported this issue to date that I'm aware of.

*Martin Renvoize*

<https://www.ptfs-europe.com>

Development Team Manager





*Phone:* +44 (0) 1483 378728

*Mobile:* +44 (0) 7725 985 636

*Email:* [hidden email]

*Fax:* +44 (0) 800 756 6384


www.ptfs-europe.com







Registered in the United Kingdom No. 06416372   VAT Reg No. 925 7211 30

The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you think that you have received this email message in error, please email the sender at [hidden email]



On Mon, 15 Apr 2019 at 22:44, Caroline Cyr-La-Rose < [hidden email]> wrote:

> I've noticed this in the past too. I always tell administrators to
> choose EITHER
>
>   * finesMode set to "Calculate and charge", with fines.pl set to run
>     nightly, OR
>   * CalculateFinesOnReturn set to "Do"
>
> Both turned on always gave me trouble. I thought it was meant to be a
> choice between calculating fines nightly with the cron or calculate on
> return.
>
> Caroline
>
>
> On 19-04-14 22 h 02, vikram zadgaonkar wrote:
> > Hi,
> > I am also facing same problem. I have enabled calculate fine on return.
> >
> >
> > On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer,
> > <[hidden email]>
> > wrote:
> >
> >> Hi Margo,
> >>
> >> I am not aware of any known bugs that fit your description. :(
> >>
> >> Maybe it could help to see the 2 lines in accountlines (F and FU)
> >> and compare these.
> >>
> >> Do you have |CalculateFinesOnReturn enabled?|
> >>
> >> |Katrin
> >> |
> >>
> >>
> >> On 10.04.19 20:01, Margo Duncan wrote:
> >>> Good afternoon,
> >>>
> >>> Recently we have some patrons that are being double charged fines.  
> >>> It
> >> looks like when the item is turned in, the accruing fine (FU)
> >> remains
> and a
> >> fine (F) for the same amount is added as a second line. It doesn't
> appear
> >> to be happening to all patrons and I cannot determine a pattern.
> >>> We are on version 18.11.02.
> >>>
> >>> Has anyone had this problem?  Or any suggestions where to start
> looking?
> >>> Thank you!
> >>> Margo
> >>>
> >>> Margo Duncan, MLS
> >>> Head of Library Systems
> >>> Robert R. Muntz Library
> >>> The University of Texas at Tyler
> >>> 903.566.7174 | [hidden email]<mailto:[hidden email]>
> >>>
> >>> _______________________________________________
> >>> Koha mailing list  http://koha-community.org 
> >>> [hidden email]
> >>> https://lists.katipo.co.nz/mailman/listinfo/koha
> >> _______________________________________________
> >> Koha mailing list  http://koha-community.org 
> >> [hidden email]
> >> https://lists.katipo.co.nz/mailman/listinfo/koha
> >>
> > _______________________________________________
> > Koha mailing list  http://koha-community.org [hidden email]
> > https://lists.katipo.co.nz/mailman/listinfo/koha
> > --
> > Caroline Cyr La Rose, M.L.I.S.
> > Librarian | Product Manager
> >
> > Phone: 1-833-465-4276, ext. 221
> > [hidden email]
> > <mailto:[hidden email]>
> >
> > INLiBRO | Document Technologies Specialists | www.inLibro.com
> > <http://www.inLibro.com>
> _______________________________________________
> Koha mailing list  http://koha-community.org [hidden email]
> https://lists.katipo.co.nz/mailman/listinfo/koha
>
_______________________________________________
Koha mailing list  http://koha-community.org [hidden email] https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________
Koha mailing list  http://koha-community.org
[hidden email]
https://lists.katipo.co.nz/mailman/listinfo/koha
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Re: double fines

margoduncan
We run fines.pl hourly (it takes between 11 and 15 minutes to run) as well as CalculateFinesOnReturn set to Do and it's been set that way for a long time.
 
We only started seeing the double fines since we upgraded to 18.11 (from 18.05) in February.

Margo


-----Original Message-----
From: Koha [mailto:[hidden email]] On Behalf Of Arturo Longoria
Sent: Wednesday, April 17, 2019 8:53 AM
To: Renvoize, Martin <[hidden email]>; Koha <[hidden email]>
Subject: Re: [Koha] double fines

Our fines.pl job runs daily, but we don't have much circulation, so while I don't have the numbers on hand (since our Koha is managed by ByWater Solutions), I can't imagine it runs longer than a few minutes.

If this happens again or if I can detect some kind of pattern, I can provide an update to this thread.

Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sll.texas.gov&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=louv4K8SfwGLaj3pogvOx3hSuzKErS0bWXLTSI5z9P4&e=

-----Original Message-----
From: Koha <[hidden email]> On Behalf Of Renvoize, Martin
Sent: Tuesday, April 16, 2019 02:42
To: Koha <[hidden email]>
Subject: Re: [Koha] double fines

For those experiencing this issue, how often are you running fines.pl and what sort of overdues numbers are we talking about, does the job take minutes or hours to run to completion? It feels like we may have a race condition somewhere here.

We do have a number of customers here with the fines job running nightly and the finesMode set to `Calculate and charge` along with CalculateFinesOnReturn set to `Do` and none have reported this issue to date that I'm aware of.

*Martin Renvoize*

<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ptfs-2Deurope.com&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=B-QOK2TcJ15pGvQTkg3rjYVoyGdY2Op9wr5MExuvbT4&e=>

Development Team Manager





*Phone:* +44 (0) 1483 378728

*Mobile:* +44 (0) 7725 985 636

*Email:* [hidden email]

*Fax:* +44 (0) 800 756 6384


https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ptfs-2Deurope.com&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=9zCwfMNwX8SN3zK6Qk6uEJ1RczjjB5SIX0tWa7z4V_4&e=







Registered in the United Kingdom No. 06416372   VAT Reg No. 925 7211 30

The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you think that you have received this email message in error, please email the sender at [hidden email]



On Mon, 15 Apr 2019 at 22:44, Caroline Cyr-La-Rose < [hidden email]> wrote:

> I've noticed this in the past too. I always tell administrators to
> choose EITHER
>
>   * finesMode set to "Calculate and charge", with fines.pl set to run
>     nightly, OR
>   * CalculateFinesOnReturn set to "Do"
>
> Both turned on always gave me trouble. I thought it was meant to be a
> choice between calculating fines nightly with the cron or calculate on
> return.
>
> Caroline
>
>
> On 19-04-14 22 h 02, vikram zadgaonkar wrote:
> > Hi,
> > I am also facing same problem. I have enabled calculate fine on return.
> >
> >
> > On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer,
> > <[hidden email]>
> > wrote:
> >
> >> Hi Margo,
> >>
> >> I am not aware of any known bugs that fit your description. :(
> >>
> >> Maybe it could help to see the 2 lines in accountlines (F and FU)
> >> and compare these.
> >>
> >> Do you have |CalculateFinesOnReturn enabled?|
> >>
> >> |Katrin
> >> |
> >>
> >>
> >> On 10.04.19 20:01, Margo Duncan wrote:
> >>> Good afternoon,
> >>>
> >>> Recently we have some patrons that are being double charged fines.  
> >>> It
> >> looks like when the item is turned in, the accruing fine (FU)
> >> remains
> and a
> >> fine (F) for the same amount is added as a second line. It doesn't
> appear
> >> to be happening to all patrons and I cannot determine a pattern.
> >>> We are on version 18.11.02.
> >>>
> >>> Has anyone had this problem?  Or any suggestions where to start
> looking?
> >>> Thank you!
> >>> Margo
> >>>
> >>> Margo Duncan, MLS
> >>> Head of Library Systems
> >>> Robert R. Muntz Library
> >>> The University of Texas at Tyler
> >>> 903.566.7174 | [hidden email]<mailto:[hidden email]>
> >>>
> >>> _______________________________________________
> >>> Koha mailing list  
> >>> https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommuni
> >>> ty.org&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392i
> >>> quieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls
> >>> &s=V92qn7BzwFebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e=
> >>> [hidden email]
> >>> https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.
> >>> co.nz_mailman_listinfo_koha&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=ro
> >>> Y6qGYXhOv2NYP41kw392iquieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8v
> >>> vGqiaU17d5f_1wJWEC-Ls&s=63FvNWb9WfT7yB3fvYoM5M-PLib9Irj2mCejDwF2sC
> >>> M&e=
> >> _______________________________________________
> >> Koha mailing list  
> >> https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunit
> >> y.org&d=DwIGaQ&c=e7TYJBzRfB0YbjEn2u3vBA&r=roY6qGYXhOv2NYP41kw392iqu
> >> ieY_agvyS3IdaEsCh0&m=7o-Qc-3YVcQHDSj78lAn8vvGqiaU17d5f_1wJWEC-Ls&s=
> >> V92qn7BzwFebUJGvqAof05C3ywrJs2rsdyWdw5GL1o4&e=
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Re: double fines

Arturo Longoria
Our library is still on 18.05.10, so I'm not sure it's specific to 18.11, unfortunately.

A new related bug has been filed here, https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=22727, but that doesn't seem to capture what's happening at our library because our WhenLostForgiveFine preference is set to "Don't Forgive," not "Forgive" as the bug description indicates.

Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
www.sll.texas.gov

-----Original Message-----
From: Margo Duncan <[hidden email]>
Sent: Wednesday, April 17, 2019 15:31
To: Arturo Longoria <[hidden email]>; Renvoize, Martin <[hidden email]>; Koha <[hidden email]>
Subject: RE: [Koha] double fines

We run fines.pl hourly (it takes between 11 and 15 minutes to run) as well as CalculateFinesOnReturn set to Do and it's been set that way for a long time.
 
We only started seeing the double fines since we upgraded to 18.11 (from 18.05) in February.

Margo


-----Original Message-----
From: Koha [mailto:[hidden email]] On Behalf Of Arturo Longoria
Sent: Wednesday, April 17, 2019 8:53 AM
To: Renvoize, Martin <[hidden email]>; Koha <[hidden email]>
Subject: Re: [Koha] double fines

Our fines.pl job runs daily, but we don't have much circulation, so while I don't have the numbers on hand (since our Koha is managed by ByWater Solutions), I can't imagine it runs longer than a few minutes.

If this happens again or if I can detect some kind of pattern, I can provide an update to this thread.

Arturo Longoria
Reference Librarian/Web Manager
Texas State Law Library
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-----Original Message-----
From: Koha <[hidden email]> On Behalf Of Renvoize, Martin
Sent: Tuesday, April 16, 2019 02:42
To: Koha <[hidden email]>
Subject: Re: [Koha] double fines

For those experiencing this issue, how often are you running fines.pl and what sort of overdues numbers are we talking about, does the job take minutes or hours to run to completion? It feels like we may have a race condition somewhere here.

We do have a number of customers here with the fines job running nightly and the finesMode set to `Calculate and charge` along with CalculateFinesOnReturn set to `Do` and none have reported this issue to date that I'm aware of.

*Martin Renvoize*

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On Mon, 15 Apr 2019 at 22:44, Caroline Cyr-La-Rose < [hidden email]> wrote:

> I've noticed this in the past too. I always tell administrators to
> choose EITHER
>
>   * finesMode set to "Calculate and charge", with fines.pl set to run
>     nightly, OR
>   * CalculateFinesOnReturn set to "Do"
>
> Both turned on always gave me trouble. I thought it was meant to be a
> choice between calculating fines nightly with the cron or calculate on
> return.
>
> Caroline
>
>
> On 19-04-14 22 h 02, vikram zadgaonkar wrote:
> > Hi,
> > I am also facing same problem. I have enabled calculate fine on return.
> >
> >
> > On Mon 15 Apr, 2019, 12:10 AM Katrin Fischer,
> > <[hidden email]>
> > wrote:
> >
> >> Hi Margo,
> >>
> >> I am not aware of any known bugs that fit your description. :(
> >>
> >> Maybe it could help to see the 2 lines in accountlines (F and FU)
> >> and compare these.
> >>
> >> Do you have |CalculateFinesOnReturn enabled?|
> >>
> >> |Katrin
> >> |
> >>
> >>
> >> On 10.04.19 20:01, Margo Duncan wrote:
> >>> Good afternoon,
> >>>
> >>> Recently we have some patrons that are being double charged fines.  
> >>> It
> >> looks like when the item is turned in, the accruing fine (FU)
> >> remains
> and a
> >> fine (F) for the same amount is added as a second line. It doesn't
> appear
> >> to be happening to all patrons and I cannot determine a pattern.
> >>> We are on version 18.11.02.
> >>>
> >>> Has anyone had this problem?  Or any suggestions where to start
> looking?
> >>> Thank you!
> >>> Margo
> >>>
> >>> Margo Duncan, MLS
> >>> Head of Library Systems
> >>> Robert R. Muntz Library
> >>> The University of Texas at Tyler
> >>> 903.566.7174 | [hidden email]<mailto:[hidden email]>
> >>>
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