Warning for the ClaimReturnedWarningThreshold

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Warning for the ClaimReturnedWarningThreshold

Holly Interleaf
Hi All,
I am just testing the enhancements to the Claims Returned lost status in
the 19.11 release of KOHA, from this bug:
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14697.

Great feature, but I've had reports from some of the libraries that I
support that the ClaimReturnedWarningThreshold may not be working
correctly. Can I just check, how is the warning generated by that system
preference supposed to look?

For example, a client has saved the system preference as "Warn librarians
that a patron has excessive return claims if the patron has claimed the
return of more than 3 items." They then created a new patron and checked
out a few items to them. When they marked the first item with the "Claim
Return" option on the checkout table a note started to appear in the
warning area under "Attention" on the upper right hand side of the
circulation page: "Return claims: Patron has 1 RETURN CLAIMS." As they
marked more items with "Claim Return", the number in the message rose, but
no other warning appeared.

Is this the warning a librarian will get? If so, shouldn't this have
appeared only after 4 items had been marked as "Claim Return" on that
patron account?

Thanks,
Holly



<http://www.interleaf.ie/>

*Holly Cooper* Systems Librarian

 [hidden email] <[hidden email]>   +353-1-286-5855

A98 YD30   www.interleaf.ie

<http://www.interleaf.ie/products-services/Library-Applications/Scooter>

<http://www.interleaf.ie/products-services/Library-Applications/Koha>

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Re: Warning for the ClaimReturnedWarningThreshold

Katrin Fischer-2
Hi Holly,

I think you might have run into this bug:

*BugĀ 24829*
<https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=24829> -
ClaimReturnedWarningThreshold is always triggered if patron has one or
more claims

Hope this helps!

Katrin


On 04.03.20 12:19, Holly Interleaf wrote:

> Hi All,
> I am just testing the enhancements to the Claims Returned lost status in
> the 19.11 release of KOHA, from this bug:
> https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14697.
>
> Great feature, but I've had reports from some of the libraries that I
> support that the ClaimReturnedWarningThreshold may not be working
> correctly. Can I just check, how is the warning generated by that system
> preference supposed to look?
>
> For example, a client has saved the system preference as "Warn librarians
> that a patron has excessive return claims if the patron has claimed the
> return of more than 3 items." They then created a new patron and checked
> out a few items to them. When they marked the first item with the "Claim
> Return" option on the checkout table a note started to appear in the
> warning area under "Attention" on the upper right hand side of the
> circulation page: "Return claims: Patron has 1 RETURN CLAIMS." As they
> marked more items with "Claim Return", the number in the message rose, but
> no other warning appeared.
>
> Is this the warning a librarian will get? If so, shouldn't this have
> appeared only after 4 items had been marked as "Claim Return" on that
> patron account?
>
> Thanks,
> Holly
>
>
>
> <http://www.interleaf.ie/>
>
> *Holly Cooper* Systems Librarian
>
>   [hidden email] <[hidden email]>   +353-1-286-5855
>
> A98 YD30   www.interleaf.ie
>
> <http://www.interleaf.ie/products-services/Library-Applications/Scooter>
>
> <http://www.interleaf.ie/products-services/Library-Applications/Koha>
>
> <http://www.interleaf.ie/products-services/PC-Reservation-and-Print-Management,-Wi~Fi>
> _______________________________________________
>
> Koha mailing list  http://koha-community.org
> [hidden email]
> Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________

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