[Bug 28271] New: Add the ability to set a new lost status when a claim is resolved

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[Bug 28271] New: Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

            Bug ID: 28271
           Summary: Add the ability to set a new lost status when a claim
                    is resolved
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: ASSIGNED
          Severity: normal
          Priority: P5 - low
         Component: Circulation
          Assignee: [hidden email]
          Reporter: [hidden email]
        QA Contact: [hidden email]
                CC: [hidden email], [hidden email]
        Depends on: 24279


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=24279
[Bug 24279] Claims Returned does not work when set from moredetail.pl or
additem.pl
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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Jonathan Druart <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|ASSIGNED                    |Needs Signoff

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #1 from Jonathan Druart <[hidden email]> ---
Created attachment 120335
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=120335&action=edit
Bug 28271: Add the ability to set a new lost status when a claim is resolved

When a claim is resolved the librarian should be able to edit the lost
status of the item.

It is also letting a way out when BlockReturnOfLostItems is set (the
lost status is stuck on ClaimReturnedLostValue as we remove the
option to edit itemlost on the item edit form).

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Jonathan Druart <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[hidden email]
                   |                            |, [hidden email]

--- Comment #2 from Jonathan Druart <[hidden email]> ---
This patch follows the discussion we had on IRC earlier today
http://irc.koha-community.org/koha/2021-04-30#i_2349886

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #3 from Jonathan Druart <[hidden email]> ---
Created attachment 120336
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=120336&action=edit
Bug 28271: Adjust API spec

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #4 from Andrew Fuerste-Henry <[hidden email]> ---
That's really nice and slick! Three bits of feedback:
- if the lost value dropdown defaulted to the item's current status it would
make it harder for folks to accidentally change it
- it would also be helpful if the dropdown noted which lost status the item is
currently at, something like "Claims Returned (current status)"
- something like "Not lost" would be more clear than just a blank line

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #5 from Jonathan Druart <[hidden email]> ---
Created attachment 120406
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=120406&action=edit
Bug 28271: Preselect the current item lost value

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #6 from Jonathan Druart <[hidden email]> ---
(In reply to Andrew Fuerste-Henry from comment #4)
> That's really nice and slick! Three bits of feedback:
> - if the lost value dropdown defaulted to the item's current status it would
> make it harder for folks to accidentally change it

Done.

> - it would also be helpful if the dropdown noted which lost status the item
> is currently at, something like "Claims Returned (current status)"

Can you retest and you detail a bit more? I am not sure I see where you want it
displayed.

> - something like "Not lost" would be more clear than just a blank line

Done.

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #7 from Jonathan Druart <[hidden email]> ---
Andrew, are you happy with this patchset?

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #8 from Andrew Fuerste-Henry <[hidden email]> ---
Created attachment 122047
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122047&action=edit
Proposed wording

I've attached a screenshot of the resolution interface. The item in question is
currently set to the lost status cr. When resolving the claim, I'd like to see
it default to maintaining the existing value. Further, it'd be helpful to have
the current value noted in this dropdown. I added some wording, which I've
marked with a red box. Thanks!

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #9 from Jonathan Druart <[hidden email]> ---
Created attachment 122054
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122054&action=edit
Bug 28271: Add (current status)

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #10 from Jonathan Druart <[hidden email]> ---
(In reply to Andrew Fuerste-Henry from comment #8)

> When resolving the claim, I'd like to see it default to maintaining the existing value.

This is how it is supposed to work already :)

> Further, it'd be helpful to have the current value noted in this dropdown. I added some wording, which I've marked with a red box.

I have added "(current status)", without the uppercase.

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|Needs Signoff               |Failed QA

--- Comment #11 from Andrew Fuerste-Henry <[hidden email]> ---
(In reply to Jonathan Druart from comment #10)
> (In reply to Andrew Fuerste-Henry from comment #8)
>
> > When resolving the claim, I'd like to see it default to maintaining the existing value.
>
> This is how it is supposed to work already :)

This is not what it was doing yesterday (see my screenshot, that book was at
status "cr" but the resolution popup defaulted to "None"). But it is working
correctly as I test this morning.

> > Further, it'd be helpful to have the current value noted in this dropdown. I added some wording, which I've marked with a red box.
>
> I have added "(current status)", without the uppercase.

Looks great, thanks!

However, this morning I went a step further and actually clicked "Resolve." In
both Chrome and Firefox, when I click Resolve I get a little spinning wheel on
the button that looks like Koha's working on it, but it just stops there. The
browser console says ":8081/api/v1/return_claims/1/resolve:1 Failed to load
resource: the server responded with a status of 400 (Bad Request)"

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Jonathan Druart <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|Failed QA                   |Needs Signoff
         Depends on|                            |28586

--- Comment #12 from Jonathan Druart <[hidden email]> ---
It's a bug in master, opened bug 28586.


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28586
[Bug 28586] Cannot resolve a claim
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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Tomás Cohen Arazi <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[hidden email]

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Tomás Cohen Arazi <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Blocks|                            |28588


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28588
[Bug 28588] Add Koha::Checkouts::ReturnClaim->resolve
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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Tomás Cohen Arazi <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #120336|0                           |1
        is obsolete|                            |

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Tomás Cohen Arazi <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #122054|0                           |1
        is obsolete|                            |

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Tomás Cohen Arazi <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #120406|0                           |1
        is obsolete|                            |

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Tomás Cohen Arazi <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #120335|0                           |1
        is obsolete|                            |

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #13 from Tomás Cohen Arazi <[hidden email]> ---
Created attachment 122093
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122093&action=edit
Bug 28271: Add the ability to set a new lost status when a claim is resolved

When a claim is resolved the librarian should be able to edit the lost
status of the item.

It is also letting a way out when BlockReturnOfLostItems is set (the
lost status is stuck on ClaimReturnedLostValue as we remove the
option to edit itemlost on the item edit form).

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #14 from Tomás Cohen Arazi <[hidden email]> ---
Created attachment 122094
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122094&action=edit
Bug 28271: Adjust API spec

Signed-off-by: Tomas Cohen Arazi <[hidden email]>

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #15 from Tomás Cohen Arazi <[hidden email]> ---
Created attachment 122095
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122095&action=edit
Bug 28271: Preselect the current item lost value

Signed-off-by: Tomas Cohen Arazi <[hidden email]>

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

--- Comment #16 from Tomás Cohen Arazi <[hidden email]> ---
Created attachment 122096
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122096&action=edit
Bug 28271: Add (current status)

Signed-off-by: Tomas Cohen Arazi <[hidden email]>

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|Needs Signoff               |Signed Off

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #122093|0                           |1
        is obsolete|                            |

--- Comment #17 from Andrew Fuerste-Henry <[hidden email]> ---
Created attachment 122120
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122120&action=edit
Bug 28271: Add the ability to set a new lost status when a claim is resolved

When a claim is resolved the librarian should be able to edit the lost
status of the item.

It is also letting a way out when BlockReturnOfLostItems is set (the
lost status is stuck on ClaimReturnedLostValue as we remove the
option to edit itemlost on the item edit form).

Signed-off-by: Andrew Fuerste-Henry <[hidden email]>

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #122094|0                           |1
        is obsolete|                            |

--- Comment #18 from Andrew Fuerste-Henry <[hidden email]> ---
Created attachment 122121
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122121&action=edit
Bug 28271: Adjust API spec

Signed-off-by: Tomas Cohen Arazi <[hidden email]>

Signed-off-by: Andrew Fuerste-Henry <[hidden email]>

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #122095|0                           |1
        is obsolete|                            |

--- Comment #19 from Andrew Fuerste-Henry <[hidden email]> ---
Created attachment 122122
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122122&action=edit
Bug 28271: Preselect the current item lost value

Signed-off-by: Tomas Cohen Arazi <[hidden email]>

Signed-off-by: Andrew Fuerste-Henry <[hidden email]>

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
 Attachment #122096|0                           |1
        is obsolete|                            |

--- Comment #20 from Andrew Fuerste-Henry <[hidden email]> ---
Created attachment 122123
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=122123&action=edit
Bug 28271: Add (current status)

Signed-off-by: Tomas Cohen Arazi <[hidden email]>

Signed-off-by: Andrew Fuerste-Henry <[hidden email]>

Signed-off-by: Andrew Fuerste-Henry <[hidden email]>

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[Bug 28271] Add the ability to set a new lost status when a claim is resolved

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28271

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Blocks|                            |28593


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28593
[Bug 28593] Add ability to charge lost fee when applying new lost status when
resolving a claim
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