[Bug 25758] New: Items scheduled for automatic renewal do not show that they will not renew due to a hold

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[Bug 25758] New: Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

            Bug ID: 25758
           Summary: Items scheduled for automatic renewal do not show that
                    they will not renew due to a hold
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: normal
          Priority: P5 - low
         Component: Circulation
          Assignee: [hidden email]
          Reporter: [hidden email]
        QA Contact: [hidden email]
                CC: [hidden email], [hidden email]

In the issues table on circulation.pl, we're no longer showing a message of "On
Hold" when an item is scheduled for automatic renewal, is outside of the No
Renewal Before window, but has a hold that will block renewal.

This is a regression, most likely caused by bug 19014.

To recreate:
1- set NoRenewalBeforePrecision to date only
2- set a circ rule to auto-renewal=yes, no renewal before=0, checkout period to
7 days
3- check item out
4- confirm item shows Scheduled For Automatic Renewal in issues table
5- place a hold on the item for another patron
6- reload issues table for patron 1, confirm checkout still shows "scheduled
for automatic renewal" rather than "on hold"
7- change No Renewal Before value to 7
8- reload issues table for patron 1, confirm checkout now shows "on hold"

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Andrew Fuerste-Henry <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Depends on|                            |19014


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19014
[Bug 19014] Patrons should not get an 'on_reserve' notification if the due date
is far into the future
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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Andrew Fuerste-Henry <[hidden email]> changed:

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Joy Nelson <[hidden email]> changed:

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--- Comment #1 from Joy Nelson <[hidden email]> ---
Holds are a 'flux state' that change frequently.  Is it realistic to state that
hold have been placed on a title when those holds may or may not impact the
autorenewal of that item?  Perhaps the hold is cancelled prior to the
autorenewal check or the hold was filled with another item prior to autorenewal
check?

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Joy Nelson <[hidden email]> changed:

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             Status|NEW                         |In Discussion

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Ed Veal <[hidden email]> changed:

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--- Comment #2 from Ed Veal <[hidden email]> ---
Joy, I understand your thinking and don't disagree. However, when staff is
looking at a patrons record to renew things beyond the auto renew limit there
is no indication that the specific item can't be renewed and generates
confusion.

Ed

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Barbara Johnson <[hidden email]> changed:

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #3 from Barbara Johnson <[hidden email]> ---
I remember following bug 19014 and liked that patrons would no longer receive
notices of non-renewal almost as soon as they checked out a popular title with
lots of holds on it.  I don't think we understood that staff and patrons would
no longer see the 'On Hold' message.  

I think an unintended consequence of the change is that a patron will think
their item will renew since there is no indication it might not.  The patron
doesn't know until they receive a notification on the day the item is due.  I
also agree with Ed's statement regarding confusion on the staff side.

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

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Jonathan Druart <[hidden email]> changed:

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--- Comment #4 from Jonathan Druart <[hidden email]> ---
Should not we actually want to see both messages?

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #5 from Andrew Fuerste-Henry <[hidden email]> ---
(In reply to Jonathan Druart from comment #4)
> Should not we actually want to see both messages?

Both messages would be good, though that hasn't been the behavior before. How
would we best convey, within our limited space, that the best we can give here
is "If this renewal were to happen right now, it would/wouldn't be successful
due to X"?

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #6 from Donna <[hidden email]> ---
The current behavior for non-auto renewable items that have a hold on them
where the only available copy/copies is checked out is that the renew status
changes to On Hold as soon as that hold is placed.  While the hold may be
canceled before the due date, the patron and staff are both immediately able to
see the current non-renewable status.  

For libraries that only use auto-renew for some item types, this change will
cause even more confusion.

As a library user, I want to be able to see which of the 5 books I have checked
out that I need to read first, since it potentially will not be renewable.
This is the behavior we have established in Koha.

I like the idea of showing that something is not potentially renewable due to a
hold, but even setting it back to saying No renewal (and then getting a
surprise renewal) would be better than the current situation.

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #7 from Barbara Johnson <[hidden email]> ---
I agree with Donna's assessment. I think it is more valuable to the patron to
see the 'On Hold' info. We discovered additional confusion on the staff side.
We decided to turn on the system preference for AllowRenewalOnHoldOverride
because we sometimes do need to be able to do this.  However, because the 'On
Hold' info no longer displays staff found out later that they had unknowingly
renewed something that had a hold on it.  We ended up having to turn that sys
pref off.

I actually think going back to the 'On Hold' wording would work just fine.  But
if we want to look at changing it maybe it could be something like:

Possible Hold
Potential Hold
Has a Hold
Holds Exist

1     Scheduled for automatic renewal
Possible Hold  (3 of 4 renewals remaining)

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

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Peggy Thrasher <[hidden email]> changed:

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--- Comment #8 from Peggy Thrasher <[hidden email]> ---
We've been closed so this hasn't been a big deal, but now that we are opening
holds are really important.  It is currently letting us renew items that are on
hold.  This is going to make for some very angry patrons.  I hope that this can
get fixed really soon!
Peggy

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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--- Comment #9 from Barbara Johnson <[hidden email]> ---
Peggy, We ran into the same problem.  If you have the
AllowRenewalOnHoldOverride sys pref set to ‘Allow’ try changing it to ‘Don’t
Allow’.  I agree with needing a fix soon.  Seeing the ‘On Hold’ information is
essential to both patrons and staff.

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #10 from Katrin Fischer <[hidden email]> ---
(In reply to Joy Nelson from comment #1)
> Holds are a 'flux state' that change frequently.  Is it realistic to state
> that hold have been placed on a title when those holds may or may not impact
> the autorenewal of that item?  Perhaps the hold is cancelled prior to the
> autorenewal check or the hold was filled with another item prior to
> autorenewal check?

I think yes, when a hold blocks a renewal or auto renewal it should be stated
as such (probably depends on AllowRenewalIfOtherItemsAvailable setting). It
could be cancelled, but if not you'd want to plan for the case that you can no
longer keep the item.

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

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--- Comment #11 from Daniel Gaghan <[hidden email]> ---
I concur with Katrin, we have users who determine what material they read or
view next based on if there is a hold on the material. Not having that notice
will throw them off, especially when the "cannot autorenew due to hold" message
appears the day the item is due.

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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--- Comment #12 from Jonathan Druart <[hidden email]> ---
Created attachment 106229
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=106229&action=edit
Bug 25758: Display the different causes of non renewability

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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--- Comment #13 from Jonathan Druart <[hidden email]> ---
I have been trying to correct the unexpected behaviour, and I ended up with
this patch.
It modifies the way CanBookBeReserved work to make it return the different
reason of the non renewability.

I am not happy with the patch in the way that it will make thinks a bit more
fragile.

Testing and feedback welcome.

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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--- Comment #14 from Jonathan Druart <[hidden email]> ---
This is what I see now: https://snipboard.io/dS1rsL.jpg

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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--- Comment #15 from Barbara Johnson <[hidden email]> ---
The test plan worked.  However, our issues table displays the number of
renewals used and how many are remaining.  We wouldn't want to lose that
information.  Here's a link to what we would prefer to see:
https://snipboard.io/2lYXd6.jpg

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #16 from Andrew Fuerste-Henry <[hidden email]> ---
With your patch applied, checkouts don't show in the checkouts table at all if
they don't have a hold on them and are not scheduled for auto-renew.

I don't believe we haven't historically shown the number of renewals remaining
if there is a hold, because at that point the number of renewals is irrelevant.
On master right now without this patch, if you have an checkout not scheduled
for auto-renew and there is a hold, it just says "On hold." As far as I
remember, that's been the case through recent versions.

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #17 from Barbara Johnson <[hidden email]> ---
When I checked out an item that did not have a hold on it and was not scheduled
for auto renew the checkout screen did not load and display the item in the
issues table. It only showed the 'Loading... you may continue scanning' button
on the screen.  Subsequent checkouts did not display either and the 'Loading'
button remained on the screen. The checkouts tab showed that 4 items had been
checked out but they don't display in the issues table.

Here's a screenshot - https://snipboard.io/XgDbR7.jpg

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Katrin Fischer <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|In Discussion               |Failed QA

--- Comment #18 from Katrin Fischer <[hidden email]> ---
From the comments I get that the patch attached is not working, but it seems
agreeable that we should show the information about an existing hold.

Could you rework your patch?

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #19 from Jonathan Druart <[hidden email]> ---
Created attachment 107409
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=107409&action=edit
Bug 25758: Fix handle of checkouts without holds

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

Jonathan Druart <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|Failed QA                   |Needs Signoff

--- Comment #20 from Jonathan Druart <[hidden email]> ---
Sorry Barbara and Andrew, there was a silly error in the patch. Can you retest
please?

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #21 from Barbara Johnson <[hidden email]> ---
Still running into a problem with this. I set the sys pref and created the loan
rule.  I checked out an item to a patron but it is not displaying in the issues
table.  The item does show that it is checked out to the patron when looking at
the holdings table. Checking the ‘Always show checkouts immediately’ checkbox
does not display the checked out title.  There is also a new ‘Show checkouts’
button which also does not display the checkouts.

Here are screenshots:
Checked out item is not displaying in issues table -
https://snipboard.io/J063vL.jpg
Holdings table shows that item is actually checked out to the patron -
https://snipboard.io/t5NwCX.jpg

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[Bug 25758] Items scheduled for automatic renewal do not show that they will not renew due to a hold

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25758

--- Comment #22 from Jonathan Druart <[hidden email]> ---
Hi Barbara, I don't recreate.
How did you test? On a sandbox or locally? If locally, did you restart all the
services (plack & memcached)?

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