[Bug 21888] New: I can not create Label Template

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[Bug 21888] New: I can not create Label Template

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

            Bug ID: 21888
           Summary: I can not create Label Template
 Change sponsored?: ---
           Product: Koha
           Version: 18.05
          Hardware: HP
                OS: Linux
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Label/patron card printing
          Assignee: [hidden email]
          Reporter: [hidden email]
        QA Contact: [hidden email]

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[Bug 21888] I can not create Label Template

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

--- Comment #1 from Chris Nighswonger <[hidden email]> ---
I'm afraid that without any further information, we will not be able to comment
on the particular reason that you cannot create a label template.

Have you read through the documentation on how to do this? It can be found
here:
https://koha-community.org/manual/18.05/en/html/tools.html#label-templates-label

Also, you may want to read up on how to construct a through bug report. This
information may be found here:
https://wiki.koha-community.org/wiki/Bug_Reporting_Guidelines

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[Bug 21888] I can not create Label Template

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

--- Comment #2 from sergeinik <[hidden email]> ---
I read it all. Only when I click Save, I do not add anything.

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[Bug 21888] I can not create Label Template

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

--- Comment #3 from sergeinik <[hidden email]> ---
All other profiles are added without problems, and Label Template is not added
or edited.

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[Bug 21888] I can not create Label Template

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

--- Comment #4 from sergeinik <[hidden email]> ---
Created attachment 82679
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=82679&action=edit
I enter values

I enter values and get a blank page. Help me please!

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[Bug 21888] I can not create Label Template

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

Katrin Fischer <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[hidden email]

--- Comment #5 from Katrin Fischer <[hidden email]> ---
What is your exact Koha version? (see About page)
What is your MySQL version? (also see About)
Can you please check that the problem also appears using the English templates?
(Ruling out an issue with the translation)

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[Bug 21888] I can not create Label Template

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

sergeinik <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|18.05                       |18.11

--- Comment #6 from sergeinik <[hidden email]> ---
18.11.01.000 - Koha.
10.3.11- MariaDB.
The problem also exists when using English.

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[Bug 21888] I can not create Label Template

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

--- Comment #7 from sergeinik <[hidden email]> ---
I solve this problem not from the administrator interface, but by entering data
directly into the MySql table.

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[Bug 21888] I can not create Label Template

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

--- Comment #8 from Katrin Fischer <[hidden email]> ---
I've tested both the label creator and the patron card creator and both work ok
for me. I think it could help if you checked the error logs for an error.

If you are using Plack, something should be visible in the plack-error.log when
you save.

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[Bug 21888] I can not create Label Template

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=21888

Martin Renvoize <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |martin.renvoize@ptfs-europe
                   |                            |.com

--- Comment #9 from Martin Renvoize <[hidden email]> ---
Are there any further updates here/the log details requested by Katrin for
example?

If not, shall we close this one out as 'RESOLVED WORKSFORME'

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