[Bug 20460] New: Staff can only change password through the change password button if patron hits failedloginattempts

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[Bug 20460] New: Staff can only change password through the change password button if patron hits failedloginattempts

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460

            Bug ID: 20460
           Summary: Staff can only change password through the change
                    password button if patron hits failedloginattempts
 Change sponsored?: ---
           Product: Koha
           Version: 17.11
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: OPAC
          Assignee: [hidden email]
          Reporter: [hidden email]
        QA Contact: [hidden email]

If you use the system preference FailedLoginAttempts and a patron becomes
blocked after reaching x failed login attempts, the user is prompted to reset
their password. The system preference for OPACresetpassword must be turned on
to allow patron to reset their password.

If a patron experiences an issue resetting their password and needs staff
intervention, it would be helpful to make staff aware that the account has been
locked due to too many failed attempts on the patron’s detail page.

Staff can click the change password button on circulation.pl or moremember.pl
to reset the password. However, if staff click the edit button on
circulation.pl or moremember.pl to reset the password, it does not change the
password for the patron.

It would be helpful to prompt staff to use the Change Password link in the
staff UI and/or have the ability to update the password from the edit menu.

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[Bug 20460] Staff can only change password through the change password button if patron hits failedloginattempts

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460

Agnes Rivers-Moore <[hidden email]> changed:

           What    |Removed                     |Added
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                 CC|                            |[hidden email]

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[Bug 20460] Staff can only change password through the change password button if patron hits failedloginattempts

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460

--- Comment #1 from Agnes Rivers-Moore <[hidden email]> ---
I agree, staff need both the information that it's locked, and also need a
reminder to use the Change Password button - at least until that is fixed.
Why does edit - change password not work? Is this intended behaviour?

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[Bug 20460] Staff can only change password through the change password button if patron hits failedloginattempts

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460

Owen Leonard <[hidden email]> changed:

           What    |Removed                     |Added
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           Assignee|[hidden email]         |[hidden email]-commun
                   |                            |ity.org

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[Bug 20460] Staff can only change password through the change password button if patron hits failedloginattempts

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460

Sally Healey <[hidden email]> changed:

           What    |Removed                     |Added
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                 CC|                            |sally.healey@cheshireshared
                   |                            |services.gov.uk

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[Bug 20460] Staff can only change password through the change password button if patron hits failedloginattempts

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460

Agnes Rivers-Moore <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|OPAC                        |Patrons
                 CC|                            |[hidden email],
                   |                            |[hidden email]

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[Bug 20460] Staff can only change password through the change password button if patron hits failedloginattempts

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460

Martha Fuerst <[hidden email]> changed:

           What    |Removed                     |Added
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                 CC|                            |[hidden email]

--- Comment #2 from Martha Fuerst <[hidden email]> ---
I'm not sure why edit - change password doesn't unlock the account, but it
should. My understanding is that it should work regardless of whichever path
Staff take.

That being said, some sort of communication to the staff member looking at the
patron's account to notify them that the account is locked would be awesome for
customer service.

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