[Bug 19919] New: Writing off a Lost Item Fee marks as "Paid for by patron"

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[Bug 19919] New: Writing off a Lost Item Fee marks as "Paid for by patron"

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

            Bug ID: 19919
           Summary: Writing off a Lost Item Fee marks as "Paid for by
                    patron"
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Fines and fees
          Assignee: [hidden email]
          Reporter: [hidden email]
        QA Contact: [hidden email]

Created attachment 70293
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=70293&action=edit
An example

A replacement copy was ordered for an item that was "long lost overdue" on a
patron's account.
The librarian wanted the old copy deleted from the system to keep the record
clean.
We checked in the item, marked it as lost, and then wrote off the fee
associated with the item. Finally we reapplied the fee manually, no longer
associated with the item.
We noticed that at the point of the write off, the item gets a line that says
paid for by (Patron name and barcode) DATE TIME.


This also happens if the book is checked in and no longer marked as lost (say
it was returned by the borrower so we wrote off the lost item fee.)

The borrower has not paid for the book in either situation.

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

Christopher Davis <[hidden email]> changed:

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--- Comment #1 from Christopher Davis <[hidden email]> ---
Thanks Lisette,

We have seen this behavior in Koha at our institution as well. This bug is more
annoying and confusing than anything, but it would be good to have it patched.

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

bugzilla-daemon
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Lisette <[hidden email]> changed:

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

Jessie Zairo <[hidden email]> changed:

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

Jessie Zairo <[hidden email]> changed:

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

Barton Chittenden <[hidden email]> changed:

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           Severity|enhancement                 |major

--- Comment #2 from Barton Chittenden <[hidden email]> ---
Marking as major, simply because this is going to cause a lot of confusion; I
foresee many support tickets.

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

George Williams (NEKLS) <[hidden email]> changed:

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

Jonathan Druart <[hidden email]> changed:

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--- Comment #3 from Jonathan Druart <[hidden email]> ---
What could be a solution?

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

Katrin Fischer <[hidden email]> changed:

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--- Comment #4 from Katrin Fischer <[hidden email]> ---
I think that might be some underdocumented feature here that doesn't work in
all cases.

The message is set by ReturnLostItem:
http://git.koha-community.org/gitweb/?p=koha.git;a=blob;f=C4/Circulation.pm;hb=95031b035b5de87211d0de2040eb685ae005606c#l3601

ReturnLostItem is only used by pay (at least in master):

http://git.koha-community.org/gitweb/?p=koha.git;a=blob;f=Koha/Account.pm;hb=95031b035b5de87211d0de2040eb685ae005606c#l114

Then there is also the template:
http://git.koha-community.org/gitweb/?p=koha.git;a=blob;f=koha-tmpl/intranet-tmpl/prog/en/modules/catalogue/moredetail.tt;hb=95031b035b5de87211d0de2040eb685ae005606c#l237

So when a fine of type L or Rep is paid, the line will be added to
items.paidfor.

Of course this is problematic in multiple ways:
- the whole note is untranslatable
- we store firstname surname and not the borrowernumber, which can lead to
confusion with common names.
- we store a badly formatted date (note the missing leading zeros) in ISO
format.

We could fix the behaviour and only add the note for payments (not write offs).
But maybe we should rethink the whole thing? Is this information really helpful
when you can get it from the cleaned up accountlines and account_offsets table
now in a clean way?

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

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Edie Discher <[hidden email]> changed:

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

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Magnus Enger <[hidden email]> changed:

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--- Comment #5 from Magnus Enger <[hidden email]> ---
Storing this info on the item level is also problematic in light of GDPR.

Can anyone describe a use case for storing this info in items.paidfor?

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[Bug 19919] Writing off a Lost Item Fee marks as "Paid for by patron"

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19919

--- Comment #6 from Katrin Fischer <[hidden email]> ---
(In reply to Magnus Enger from comment #5)
> Storing this info on the item level is also problematic in light of GDPR.
>
> Can anyone describe a use case for storing this info in items.paidfor?

Good point, totally agree. We should not store patron information like names in
item data ever, there is too much risk in exporting the data in some way or
making it accidentally visible in the OPAC.

I'd vote for removing it.

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