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[Bug 18306] New: "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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[Bug 18306] New: "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

            Bug ID: 18306
           Summary: "Renew selected" and "renew all" in OPAC can be
                    confusing for users not allowed to do it
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Circulation
          Assignee: [hidden email]
          Reporter: [hidden email]
        QA Contact: [hidden email]
                CC: [hidden email], [hidden email]

Created attachment 61338
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61338&action=edit
renew buttons circled in red

Hi,

Some of our staff users reports that when students are doing a search in the
OPAC, the buttons "Renew selected" and "Renew all" are confusing for them
(circled in red). They think they are able to renew their books but in fact
they aren't allowed to do this.

The problem is when the "OpacRenewalAllowed" is disabled, these buttons stay
there and/or keep the same appearance.

Thanks for helping,

Alexandre from CCSR

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

Marc Véron <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[hidden email]

--- Comment #1 from Marc Véron <[hidden email]> ---
Hi Alexandre,

I can not reproduce on current master. What Koha version is it?

Marc

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

--- Comment #2 from Alexandre <[hidden email]> ---
Hi Marc,

We use v3.22, we will soon pass to 16.05 however.

Thanks for helping,

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

Marc Véron <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|unspecified                 |3.22

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

--- Comment #3 from Alexandre <[hidden email]> ---
Very sorry for this second post.

After a discussion with my collegue Marjorie, it's appears that this bug is in
16.11 too.

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

Alexandre <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|3.22                        |16.11

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

--- Comment #4 from Alexandre <[hidden email]> ---
I just tested it in 16.11 too, they still there.

We can also observe an error message (in yellow) when we try the "renew all"
button (see second picture):

" Your loan renewal failed because of the following reason(s): You have renewed
this item the maximum number of times allowed. You have renewed this item the
maximum number of times allowed."

I must admit that can be very confusing for a student. These buttons let the
student think that they can renew their books by themself and at home (OPAC)
but they will realise just in the last days of their loans that they can't...
This message don't help them to understand the situation.

Marc, which version did you use ? Maybe it was corrected for 17.05 but I didn't
see any bug on this.

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

--- Comment #5 from Alexandre <[hidden email]> ---
Created attachment 61400
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61400&action=edit
error message with renew button in 16.11

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

--- Comment #6 from Marc Véron <[hidden email]> ---
(In reply to Alexandre from comment #4)
(...)
> Marc, which version did you use ? Maybe it was corrected for 17.05 but I
> didn't see any bug on this.
Current master (16.12.00.013)

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

Owen Leonard <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|Circulation                 |OPAC
           Severity|enhancement                 |normal
           Assignee|[hidden email]-commun |[hidden email]
                   |ity.org                     |

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[Bug 18306] "Renew selected" and "renew all" in OPAC can be confusing for users not allowed to do it

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18306

--- Comment #7 from Owen Leonard <[hidden email]> ---
I don't know if it's the only condition which creates the problem, but I see
that having OverduesBlockRenewing set to 'block' or 'blockitem' can lead to a
situation where the renew links are displayed but no checkboxes appear.

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