Bug ID: 18306
Summary: "Renew selected" and "renew all" in OPAC can be
confusing for users not allowed to do it
Change sponsored?: ---
Priority: P5 - low
Assignee: [hidden email] Reporter: [hidden email] QA Contact: [hidden email] CC: [hidden email], [hidden email]
Some of our staff users reports that when students are doing a search in the
OPAC, the buttons "Renew selected" and "Renew all" are confusing for them
(circled in red). They think they are able to renew their books but in fact
they aren't allowed to do this.
The problem is when the "OpacRenewalAllowed" is disabled, these buttons stay
there and/or keep the same appearance.
--- Comment #4 from Alexandre <[hidden email]> ---
I just tested it in 16.11 too, they still there.
We can also observe an error message (in yellow) when we try the "renew all"
button (see second picture):
" Your loan renewal failed because of the following reason(s): You have renewed
this item the maximum number of times allowed. You have renewed this item the
maximum number of times allowed."
I must admit that can be very confusing for a student. These buttons let the
student think that they can renew their books by themself and at home (OPAC)
but they will realise just in the last days of their loans that they can't...
This message don't help them to understand the situation.
Marc, which version did you use ? Maybe it was corrected for 17.05 but I didn't
see any bug on this.
--- Comment #6 from Marc Véron <[hidden email]> ---
(In reply to Alexandre from comment #4)
> Marc, which version did you use ? Maybe it was corrected for 17.05 but I
> didn't see any bug on this.
Current master (16.12.00.013)
--- Comment #7 from Owen Leonard <[hidden email]> ---
I don't know if it's the only condition which creates the problem, but I see
that having OverduesBlockRenewing set to 'block' or 'blockitem' can lead to a
situation where the renew links are displayed but no checkboxes appear.