[Bug 18139] New: 'Too many checked out' can confuse librarians

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[Bug 18139] New: 'Too many checked out' can confuse librarians

bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

            Bug ID: 18139
           Summary: 'Too many checked out' can confuse librarians
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: minor
          Priority: P5 - low
         Component: Circulation
          Assignee: [hidden email]
          Reporter: [hidden email]
        QA Contact: [hidden email]
                CC: [hidden email], [hidden email]

The too many checked out message can be very confusing for librarians when the
limit specified is more or less than the number of checkouts the patron already
has. We should make it clear to the librarian that this is only counting
certain types of checkouts by giving them the issuing rule criteria used.

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[Bug 18139] 'Too many checked out' can confuse librarians

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Kyle M Hall <[hidden email]> changed:

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[Bug 18139] 'Too many checked out' can confuse librarians

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Kyle M Hall <[hidden email]> changed:

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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #1 from Kyle M Hall <[hidden email]> ---
Created attachment 60427
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=60427&action=edit
Bug 18139 - Prep unit tests

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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #2 from Kyle M Hall <[hidden email]> ---
Created attachment 60428
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=60428&action=edit
Bug 18139 - 'Too many checked out' can confuse librarians

The too many checked out message can be very confusing for librarians
when the limit specified is more or less than the number of checkouts
the patron already has. We should make it clear to the librarian that
his is only counting certain types of checkouts by giving them the
issuing rule criteria used.

Test Plan:
1) Apply this patch
2) Try to check out more items than the circ rules allow for
   regular and on-site checkouts

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[Bug 18139] 'Too many checked out' can confuse librarians

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #3 from Kyle M Hall <[hidden email]> ---
Created attachment 60429
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=60429&action=edit
Bug 18139 - Add additional unit tests

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[Bug 18139] 'Too many checked out' can confuse librarians

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Marc Véron <[hidden email]> changed:

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--- Comment #4 from Marc Véron <[hidden email]> ---
Hi Kyle,
I like this feature very much.

However, I get an Internal Server Error while systematically testing. It occurs
with following settings:

- Delete all rules in 'Circulation rules and fines'.
- Set a Default limit by patron category, e.g. Student 2 current checkouts , 2
on-site-chekouts

Checkout to a student until the limit is reached.

Result:
Internal server error
Plack error log says:
Template process failed: undef error - Can't call method "description" on an
undefined value at (...)/Koha/Template/Plugin/Categories.pm line 32.

Without patch, it works fine, the message is triggered.

BTW: I can always check out one item more than defined by the rules. E.g. I
allow 2 checkouts (by any rule), the message triggers with the 4th checkout. I
would expect it to trigger with the 3rd checkout. This happens with and without
patch.

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[Bug 18139] 'Too many checked out' can confuse librarians

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

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--- Comment #5 from [hidden email] <[hidden email]> ---
Patch tested with a sandbox, by Eric Gosselin <[hidden email]>

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[Bug 18139] 'Too many checked out' can confuse librarians

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[Bug 18139] 'Too many checked out' can confuse librarians

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[Bug 18139] 'Too many checked out' can confuse librarians

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[Bug 18139] 'Too many checked out' can confuse librarians

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #6 from [hidden email] <[hidden email]> ---
Created attachment 61489
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61489&action=edit
Bug 18139 - Prep unit tests

Signed-off-by: Eric Gosselin <[hidden email]>

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[Bug 18139] 'Too many checked out' can confuse librarians

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #7 from [hidden email] <[hidden email]> ---
Created attachment 61490
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61490&action=edit
Bug 18139 - 'Too many checked out' can confuse librarians

The too many checked out message can be very confusing for librarians
when the limit specified is more or less than the number of checkouts
the patron already has. We should make it clear to the librarian that
his is only counting certain types of checkouts by giving them the
issuing rule criteria used.

Test Plan:
1) Apply this patch
2) Try to check out more items than the circ rules allow for
   regular and on-site checkouts

Signed-off-by: Eric Gosselin <[hidden email]>

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[Bug 18139] 'Too many checked out' can confuse librarians

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #8 from [hidden email] <[hidden email]> ---
Created attachment 61491
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61491&action=edit
Bug 18139 - Add additional unit tests

Signed-off-by: Eric Gosselin <[hidden email]>

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[Bug 18139] 'Too many checked out' can confuse librarians

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Jonathan Druart <[hidden email]> changed:

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                   |                            |ommunity.org

--- Comment #9 from Jonathan Druart <[hidden email]> ---
(In reply to Marc Véron from comment #4)

Mark, I do not recreate. Could you double check please?

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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #10 from Marc Véron <[hidden email]> ---
(In reply to Jonathan Druart from comment #9)
> (In reply to Marc Véron from comment #4)
>
> Mark, I do not recreate. Could you double check please?

Hi Jonathan

I can no longer recreate the first part of comment #4 (internal server error)

However I can recreate the "BTW":
I can always check out one item more than defined by the rules. E.g. I allow 2
checkouts (by any rule), the message triggers with the 4th checkout. I would
expect it to trigger with the 3rd checkout. This happens with and without
patch.

With the 4th checkout, message says:
"Too many checked out. 3 checked out, only 2 are allowed."

Should that go to a separate Bug?

Marc

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[Bug 18139] 'Too many checked out' can confuse librarians

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Marc Véron <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #61489|0                           |1
        is obsolete|                            |

--- Comment #11 from Marc Véron <[hidden email]> ---
Created attachment 61541
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61541&action=edit
Bug 18139 - Prep unit tests

Signed-off-by: Eric Gosselin <[hidden email]>

Signed-off-by: Marc Véron <[hidden email]>

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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Marc Véron <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #61490|0                           |1
        is obsolete|                            |

--- Comment #12 from Marc Véron <[hidden email]> ---
Created attachment 61542
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61542&action=edit
Bug 18139 - 'Too many checked out' can confuse librarians

The too many checked out message can be very confusing for librarians
when the limit specified is more or less than the number of checkouts
the patron already has. We should make it clear to the librarian that
his is only counting certain types of checkouts by giving them the
issuing rule criteria used.

Test Plan:
1) Apply this patch
2) Try to check out more items than the circ rules allow for
   regular and on-site checkouts

Signed-off-by: Eric Gosselin <[hidden email]>

Signed-off-by: Marc Véron <[hidden email]>

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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Marc Véron <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #61491|0                           |1
        is obsolete|                            |

--- Comment #13 from Marc Véron <[hidden email]> ---
Created attachment 61543
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61543&action=edit
Bug 18139 - Add additional unit tests

Signed-off-by: Eric Gosselin <[hidden email]>

Tested al patches together, works OK, can no longer reprocuce
internal server error from comment 4.
Regarding "Too meny count" (see BTW in comment #4) I will file a separate bug.
Signed-off-by: Marc Véron <[hidden email]>

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[Bug 18139] 'Too many checked out' can confuse librarians

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[Bug 18139] 'Too many checked out' can confuse librarians

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

--- Comment #14 from Jonathan Druart <[hidden email]> ---
(In reply to Marc Véron from comment #10)

> However I can recreate the "BTW":
> I can always check out one item more than defined by the rules. E.g. I allow
> 2 checkouts (by any rule), the message triggers with the 4th checkout. I
> would expect it to trigger with the 3rd checkout. This happens with and
> without patch.
>
> With the 4th checkout, message says:
> "Too many checked out. 3 checked out, only 2 are allowed."
>
> Should that go to a separate Bug?

Yes please, with more information because I did not recreate either.

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[Bug 18139] 'Too many checked out' can confuse librarians

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In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Marc Véron <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Blocks|                            |18321


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18321
[Bug 18321] One more checkouts possible than allowed by rules
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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
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--- Comment #15 from Marc Véron <[hidden email]> ---
(In reply to Jonathan Druart from comment #14)

> (In reply to Marc Véron from comment #10)
> > However I can recreate the "BTW":
> > I can always check out one item more than defined by the rules. E.g. I allow
> > 2 checkouts (by any rule), the message triggers with the 4th checkout. I
> > would expect it to trigger with the 3rd checkout. This happens with and
> > without patch.
> >
> > With the 4th checkout, message says:
> > "Too many checked out. 3 checked out, only 2 are allowed."
> >
> > Should that go to a separate Bug?
>
> Yes please, with more information because I did not recreate either.

See Bug 18321  :-)

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[Bug 18139] 'Too many checked out' can confuse librarians

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Jonathan Druart <[hidden email]> changed:

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--- Comment #16 from Jonathan Druart <[hidden email]> ---
Created attachment 61663
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https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=61663&action=edit
Bug 18139: Adapt tests

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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Jonathan Druart <[hidden email]> changed:

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             Status|Signed Off                  |Failed QA

--- Comment #17 from Jonathan Druart <[hidden email]> ---
Kyle, I think the way you changed the tests is wrong.
We need to deeply check if the issuing rule is correct instead of only check if
the key exists.

Take a look at these tests, they almost all passed, unless if an issuing rule
does not exist but one exists at patron category level
(BranchBorrowerCircRule).
I think it highlights an issue with your changes.

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[Bug 18139] 'Too many checked out' can confuse librarians

bugzilla-daemon
In reply to this post by bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18139

Jonathan Druart <[hidden email]> changed:

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             Blocks|18321                       |


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18321
[Bug 18321] One more checkouts possible than allowed by rules
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